Tasks
As Austria’s largest transport association, VOR brings together all modes of public transport in Vienna, Lower Austria, and Burgenland.
In these three federal states, VOR is responsible for the planning, coordination, and optimisation of public transport for around one billion passengers each year. Its core tasks include fare and timetable design, customer service, and the awarding of transport services. All regional and city bus services, as well as part of the rail services in the eastern region, are commissioned by VOR. The association’s experts also act beyond the eastern region as initiators and points of contact for intelligent and intermodal mobility.
Traffic planning
Better connections through multimodal routes: modern and efficient transport management must create short, intelligent travel chains from door to door. Linking public transport with pedestrian routing, cycling options, as well as Park & Ride and Bike & Ride facilities is an integral part of VOR’s multimodal transport strategy.
Fare structure
Together with its partners, VOR develops and coordinates the fare system for bus and rail services in the eastern region. A modern and comprehensive fare structure for the entire region ensures affordable and equitable public transport. Passengers benefit from the simplicity of the VOR fare system and uniform prices for both bus and train rides.
Service contracting & revenue sharing
VOR acts as the contracting authority for most transport operators in Lower Austria and Burgenland, and as the clearing house for revenue sharing among the operators within the association. In this way, VOR ensures a comprehensive public transport offering throughout the region.
Quality management
VOR stands for consistently high quality. Regular quality checks, the prompt rectification of deficiencies, and the identification of opportunities for improvement are a matter of course. In addition, comprehensive quality criteria in the contracts with individual transport operators contribute to the ongoing optimisation of services.
Customer service and information
Customers are provided with the best possible information about the wide range of services: the VOR AnachB route planner at anachb.vor.at, information brochures and network maps, as well as the VOR hotline and the VOR ServiceCenter located at BahnhofCity Wien West, ensure that passengers can access all information at the touch of a button. Close cooperation with all partners in the association guarantees comprehensive service for all passengers in the region.
ITS Vienna Region
As part of the traffic telematics project ITS Vienna Region, VOR continuously generates up-to-date traffic data, integrates it into an intermodal data pool, and compiles a current traffic situation overview for the region. This supports the federal states in e-government and traffic management. In addition, ITS Vienna Region contributes to the development of the free VOR AnachB app and is involved in research projects as well as in the national ITS initiatives GIP.at, GIP.gv.at, and Verkehrsauskunft Österreich (VAO).
You can also find detailed information on the ITS Vienna Region website.
