Ticket inspection

Please present your valid ticket for inspection. If your ticket is only valid in combination with a photo ID or requires proof of entitlement to a reduced fare, please have the relevant document ready as well.

Mobile Tickets are checked directly on your smartphone. Please ensure that your ticket is valid before starting your journey or entering an area where a valid ticket is required.

Tickets purchased after the journey has started and after a ticket inspection has been announced are not valid for that journey.

Ticket inspections are carried out by authorised employees of Verkehrsverbund Ost-Region (VOR) GmbH or by authorised staff of VOR partner companies.

Inspection staff carry an official ID issued by the authorised company they represent and present it without being asked when carrying out a ticket inspection.

Yes. You must carry a valid ticket with you for the entire journey and be able to present it during a ticket inspection. This applies to both paper and digital tickets.

If your ticket is only valid in combination with a photo ID or requires proof of entitlement, you must also be able to present the relevant document during the inspection.

Mobile tickets are checked directly on your smartphone. You must be able to present the ticket on your device, and it must already be valid before you start your journey. You may only start your journey once the purchase has been successfully completed (or, when using a postpaid system, once you have successfully checked in).

A ticket purchased after the journey has started and after a ticket inspection has been announced cannot be accepted for the journey already in progress.

If you are unable to present a valid ticket during an inspection, an additional charge will generally apply. In the VOR Fare Conditions, this is also referred to as an increased fare.

Depending on the circumstances, the applicable fare for the journey may also be charged.

Please note: Individual transport operators may specify different charges or increased fares in their own Conditions of Carriage. In such cases, the provisions of the respective Conditions of Carriage apply.

The charges that may apply if you are unable to present a valid ticket during an inspection are set out in the current VOR Tariff Provisions.

Please note that different provisions may apply to individual transport operators.

If you are required to pay an increased transport charge following a ticket inspection, you can pay the amount due directly at the time of the inspection. If you pay immediately, you do not need to provide any personal details for the payment to be processed.

If you hold a personalised ticket but are unable to present it at the time of the inspection, you can generally provide proof of your valid personalised ticket at a later date to VOR GmbH, including at the VOR Service Centre. In this case, the increased transport charge will be waived.

Please note: A processing fee may apply in accordance with the VOR Tariff Provisions. Additional charges may apply if proof of your personalised ticket is provided late.

For this option, however, you must provide your identity and personal details at the time of the inspection. This is necessary so that your case can subsequently be clearly matched to your personalised ticket.

Please note that if you do not provide your personal details at the time of the inspection, you will not be able to provide proof of your personalised ticket at a later date and the increased transport charge cannot be waived.

Important: When making a bank transfer, please make sure to enter the “Zahl Nr.” shown on the payment notice as the payment reference. This ensures that your payment can be clearly allocated and helps avoid any additional mandatory charges.

If you held a valid personalised ticket at the time of the inspection but were unable to present it, you can submit it afterwards for verification. Please also refer to the information provided in the previous question.

To do so, please send a copy or scan of the required documents as soon as possible to:

kontrolle[at]vor.at

Alternatively, you can present your personalised ticket in person at the VOR Service Centre.

If it can be confirmed that your personalised ticket was already valid at the time of your journey, the increased transport charge may be waived.

A processing fee may apply in accordance with the VOR Tariff Provisions. Additional charges may apply if the ticket is submitted at a later date.

Important: If you wish to submit your personalised ticket after the inspection, do not pay the increased transport charge at the time of the inspection. Instead, ask for a payment slip and make sure that your personal details are recorded. This is necessary so that the ticket inspection can subsequently be matched to your case and your personalised ticket can be verified.

Yes. If you were unable to present the required proof of entitlement during the ticket inspection, you can submit the relevant documents afterwards for verification.

Please send a copy or scan of the required documents to:

kontrolle[at]vor.at

Alternatively, you can present the documents in person at the VOR Service Centre.

A processing fee may apply in accordance with the VOR Tariff Provisions.

Important: If you wish to submit proof of entitlement after the inspection, do not pay the increased transport charge directly at the time of the inspection. Instead, ask to be issued a payment form and have your personal details recorded. This is necessary so that your case can be clearly identified and your proof of entitlement verified at a later stage.

The payment deadline for an increased transport charge issued by Verkehrsverbund Ost-Region (VOR) GmbH is two weeks from the date of issue.

Please transfer the amount to the bank account stated on your payment notice and make sure to enter the “Zahl Nr.” shown on the notice as the payment reference. This is essential to ensure that your payment can be correctly allocated and to avoid any additional mandatory charges.

If you wish to submit a personalised ticket or any required proof after the inspection, please send the relevant documents to:

kontrolle[at]vor.at

For general enquiries, you can also contact VOR Customer Service on the VOR hotline at 0800 22 23 24.

If you have already received a payment notice, please have the details shown on the notice to hand when contacting us. This will help us identify and process your enquiry more quickly.

The applicable rules are set out in the current VOR Tariff Provisions and in the Conditions of Carriage of the respective transport operator.

As different transport operators provide services within the VOR region, individual provisions may vary. In such cases, the Conditions of Carriage of the respective transport operator apply.